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AXIS Consulting Shares a Practical Model for Scaling AI, Automation, and CRM Change

Feb 17, 2026

Practical Strategies for Scaling AI, Automation, and CRM Change in Enterprises

Scaling AI and automation initiatives is a common challenge for mid-market and enterprise organizations. AXIS Consulting has introduced a novel operating model designed to help leaders overcome obstacles in achieving meaningful operational impact from their AI and CRM projects. This model integrates core aspects such as strategy, data readiness, workflow design, governance, and user adoption to enable repeatable and sustainable results.

Addressing the AI Implementation Gap

Many organizations experiment with AI technologies but struggle to translate these experiments into ongoing value. AXIS Consulting’s model focuses on bridging this gap by offering a structured, holistic approach. Instead of treating each AI or automation effort as a one-off pilot, this model prioritizes a continuous delivery framework to ensure tools remain impactful over time.

The Five Pillars of the Model

Use-Case Portfolio: Organizations evaluate and prioritize AI and automation initiatives through a curated portfolio, ensuring alignment with business goals.
Data Governance Foundations: Strong emphasis on data readiness and governance creates a reliable, compliant data environment essential for AI effectiveness.
Process-First Design: Designing workflows before technology deployment ensures that reusable automation patterns fit seamlessly into operational processes.
Embedded Change Management: Proactively managing change encourages user adoption and smooth integration of new tools within teams.
Continuous Improvement via KPIs: Tracking key performance indicators enables ongoing refinement of AI initiatives and maintains their relevance and effectiveness.

Key Insights

Why is repeatability important in scaling AI? Because consistent frameworks and reusable patterns reduce redundancy and ensure long-term operational value.
How does embedded change management contribute? It facilitates user adoption and mitigates resistance, critical for realizing AI and automation benefits.
What role do KPIs play? They provide measurable outcomes to gauge success and inform iterative improvements.
Who benefits most from this model? Mid-sized and enterprise-level companies with mature AI ambitions aiming to scale beyond pilot projects.

Conclusion

AXIS Consulting’s operating model presents a comprehensive strategy for organizations seeking to scale AI, automation, and CRM changes effectively. By combining strategic evaluation, strong data practices, carefully designed workflows, proactive change management, and continuous performance tracking, businesses can transition from isolated AI experiments to sustained operational advancements. This approach not only maximizes technology investments but also fosters organizational readiness for an AI-driven future.

Source: https://martechseries.com/sales-marketing/crm/axis-consulting-shares-a-practical-model-for-scaling-ai-automation-and-crm-change/

How to work with your SEO agency to drive better results, faster

Feb 17, 2026

William Gu

Marketing AI Team @ MKTGAGENT.AI

How to Work Effectively with Your SEO Agency to Drive Results Faster

In today’s competitive digital landscape, partnering effectively with your SEO agency is critical to unlocking the full potential of your SEO strategy. Success in SEO goes beyond hiring an agency; it demands collaboration, clear communication, and strategic alignment. This article explores practical steps that brands can take to foster strong relationships with their SEO agencies and accelerate the achievement of meaningful results.

Aligning on Business Goals and Objectives

A strong partnership begins with a shared understanding of the business goals driving SEO efforts. Brands should clearly communicate their objectives, target audience, and key performance indicators during kickoff meetings. Establishing a structured agenda that addresses expectations and challenges helps set a solid foundation. This ensures that both the agency and the client team are working in sync toward common outcomes.

Transparent Communication and Collaboration

Regular communication is vital to maintaining visibility into SEO projects. Brands should create channels for continuous dialogue, providing timely updates about market shifts, competition, and internal business changes. Encouraging open discussion about pain points or delays allows teams to address bottlenecks quickly. This proactive approach prevents misunderstandings and keeps SEO initiatives moving forward smoothly.

Streamlining Approval Processes

One common obstacle to timely SEO implementation is slow approval workflows. Brands that prioritize prompt review and sign-off on agency deliverables help maintain momentum. Removing bureaucratic hurdles and enabling quick decisions means campaigns can launch faster, capturing market opportunities and accelerating return on investment.

Collaborative Content Creation

Effective SEO content is a joint effort. Agencies bring expertise in keyword research and SEO best practices, while brand teams provide business insights and subject-matter knowledge. Involving internal stakeholders across departments throughout the content creation process ensures that the messaging resonates authentically with the audience and aligns with broader brand narratives.

Integrating SEO with Broader Business Strategy

Finally, SEO should not operate in isolation. Integrating SEO insights and activities into the company’s wider marketing and business strategies promotes holistic growth. Consistent engagement with the agency, combined with cross-departmental collaboration, results in more impactful campaigns and better long-term ROI.

Key Insights

How does aligning business goals with your SEO agency impact outcomes? It ensures that all efforts are strategically focused, maximizing efficiency and results.
Why is transparent communication important? It helps quickly identify and resolve issues, keeping projects on schedule.
What role does content collaboration play? Joint expertise produces authentic, effective SEO content that truly represents the brand.

Conclusion

Strong, collaborative partnerships between brands and their SEO agencies are essential for accelerating SEO success. By aligning goals, maintaining open communication, streamlining processes, and involving all relevant stakeholders, brands can unlock faster, more meaningful SEO results. Integrating SEO into the broader business strategy further magnifies the impact, driving sustainable growth and improved ROI over time.

Source: https://searchengineland.com/seo-agency-drive-better-results-faster-469192

Infosys and Anthropic Announce Collaboration to Unlock AI Value across Complex, Regulated Industries

Feb 17, 2026

William Gu

Marketing AI Team @ MKTGAGENT.AI

Unlocking AI Potential: Infosys and Anthropic Collaborate to Transform Complex Regulated Industries

Artificial intelligence continues to reshape industries, and the recent collaboration between Infosys and Anthropic marks a significant advance in developing tailored AI solutions for highly regulated and complex sectors. This strategic partnership aims to harness the strengths of both companies to drive innovation and compliance across telecommunications, financial services, manufacturing, and software development.

A Focused Approach to Industry Challenges

Infosys and Anthropic bring together their cutting-edge technologies to address specific operational challenges faced by regulated industries. A flagship initiative is the launch of an Anthropic Center of Excellence in telecommunications, where AI agents will be fine-tuned to optimize workflows unique to the sector. By combining Anthropic’s advanced Claude AI models with Infosys’s Topaz AI platform, enterprises can expect improved automation, smoother software delivery processes, and AI systems designed for compliance with strict regulatory requirements.

Enhancing Legacy Systems and Complex Task Automation

One of the critical benefits of this collaboration is the modernization of legacy IT systems, which are often a bottleneck in regulated fields. The AI agents developed from their partnership will assist in automating complex tasks such as risk detection in the financial sector and product design advancements in manufacturing. This integration signifies a meaningful step towards making AI adoption safer and more practical for businesses that must adhere to rigorous standards.

Key Insights

What industries benefit most from this collaboration? Telecommunications, financial services, manufacturing, and software development are the primary sectors targeted for advanced AI solutions tailored to their unique needs.
How does the partnership enhance regulatory compliance? By integrating Anthropic’s Claude AI models with Infosys’s Topaz AI, the collaboration delivers AI tools focused on compliant adoption, ensuring enterprises meet industry-specific regulations while leveraging automation.
What is the significance of the Center of Excellence? The Anthropic Center of Excellence in telecommunications serves as a hub for innovation, developing specialized AI agents that address sector-specific challenges and operational complexities.

Conclusion

The Infosys-Anthropic partnership represents a forward-looking approach to AI in regulated industries, focusing on tailored solutions, compliance, and legacy system modernization. As AI technologies evolve, such collaborations will be vital for enterprises seeking to innovate responsibly while navigating regulatory complexities. This alliance not only unlocks new value but also sets a benchmark for AI adoption in sectors with stringent governance demands.

Source: https://martechseries.com/predictive-ai/ai-platforms-machine-learning/infosys-and-anthropic-announce-collaboration-to-unlock-ai-value-across-complex-regulated-industries/

Sumsub Debuts AI Copilot to Transform Compliance Workflows and Fraud Investigations

Feb 17, 2026

William Gu

Marketing AI Team @ MKTGAGENT.AI

Introducing Sumsub’s Summy AI Copilot: Revolutionizing Compliance and Fraud Detection

In today’s fast-evolving digital landscape, the rise of sophisticated fraud schemes has put immense pressure on compliance teams worldwide. Responding to this challenge, Sumsub has launched the Summy AI Copilot, an innovative tool designed to empower compliance and fraud investigators by integrating advanced artificial intelligence directly into their existing workflows.

Enhancing Compliance Through Intelligent Assistance

Summy AI Copilot acts as a platform-native AI agent that dives deep into compliance data within Sumsub’s system. By analyzing the complex datasets, it surfaces actionable insights that streamline decision-making and boost operational productivity. In essence, it helps compliance teams make better, faster-informed decisions while handling increasing volumes of data and regulatory challenges.

Why Now? Addressing Escalating Fraud Threats

Industry reports highlight a staggering 180% year-over-year increase in sophisticated fraud attempts. This alarming trend underscores the urgent need for agile, intelligent compliance solutions like Summy to keep pace with evolving fraud tactics while maintaining rigorous regulatory standards.

Key Features That Empower Compliance Professionals

Visual analytics provide intuitive data visualization for easy pattern recognition.
Compliance advice offers actionable recommendations tailored to regulatory requirements.
Case summaries distill complex investigations into concise, understandable reports.

Unlike autonomous AI, Summy is designed to assist—not replace—human experts, ensuring accountability and transparency in the sensitive domain of risk management.

Key Insights

What is Summy AI Copilot? It is a smart AI assistant embedded within Sumsub’s platform to support compliance and fraud teams by providing real-time insights and reducing manual analysis time.
How does it improve compliance workflows? By offering targeted advice and visual analytics, it enhances the quality of decisions and accelerates investigations.
Why is this development significant now? The sharp rise in fraud sophistication necessitates more dynamic and technologically advanced compliance tools.
Does it replace human judgment? No, Summy complements human expertise, maintaining human oversight for critical decisions.

Conclusion

Sumsub’s introduction of Summy AI Copilot marks a significant step forward in the compliance industry’s fight against fraud. By combining AI-driven insights with human expertise, organizations can improve efficiency, reduce risks, and maintain stronger regulatory compliance. As fraud continues to evolve, intelligent tools like Summy will be indispensable allies for compliance teams worldwide.

Source: https://martechseries.com/predictive-ai/ai-platforms-machine-learning/sumsub-debuts-ai-copilot-to-transform-compliance-workflows-and-fraud-investigations/

TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™

Feb 17, 2026

William Gu

Marketing AI Team @ MKTGAGENT.AI

Elevating Frontline Performance: How TTEC’s AI-Driven Ecosystem is Transforming Customer Experience

In today’s competitive marketplace, delivering exceptional customer experience (CX) hinges on the effectiveness and engagement of frontline associates. Recognizing this vital connection, TTEC Holdings, Inc. has launched an innovative AI-driven frontline performance ecosystem designed to enhance how enterprises cultivate and sustain agent excellence. This new platform, comprising TTEC Perform™ and TTEC RealSkill™, is setting a new standard for how businesses can leverage artificial intelligence to improve operational outcomes and deliver superior CX.

Introducing a Holistic AI-Powered Solution for Frontline Agents

The TTEC Perform™ and TTEC RealSkill™ platform represents a comprehensive approach that supports more than 100 enterprise clients and empowers over 25,000 frontline agents worldwide. This ecosystem integrates AI into every stage of the associate lifecycle — from onboarding and immersive training to real-time performance management and execution. By marrying these capabilities, TTEC aims to close the gap between learning and applying skills on the job, creating a continuous feedback loop that drives tangible results.

Core Features and Business Impact

At the heart of this ecosystem is the ability to operationalize AI to boost frontline agent efficiency and engagement. Key outcomes reported by organizations utilizing the platform include:

Higher associate retention due to tailored training and performance support.
Reduced handling times that streamline customer interactions and improve satisfaction.
Increased sales conversion rates driven by real-time agent insights and feedback.

This platform not only enhances individual agent performance but also contributes to broader organizational goals by improving customer loyalty and operational agility.

Immersive Training Meets Real-Time Insights

TTEC’s solution combines immersive, skill-building training modules with ongoing performance monitoring, making learning a continuous, on-the-job experience. The system equips agents with the right skills at the right time and provides supervisors with actionable data to support coaching and development. This synergy elevates how companies manage their frontline workforce and adapt to evolving customer needs.

Key Insights

What makes TTEC’s AI-driven platform unique? It integrates AI across the entire associate lifecycle, linking training directly to real-time execution and insights.
How does this benefit frontline agents? Agents receive personalized skill development and immediate feedback, enhancing job satisfaction and performance.
What business outcomes can enterprises expect? Improvements in employee retention, faster customer handling, and higher sales conversions are documented benefits.
Is this solution scalable? Yes, the platform currently supports tens of thousands of agents worldwide across multiple industries.

Conclusion

TTEC’s launch of TTEC Perform™ and TTEC RealSkill™ marks a significant leap forward in leveraging AI to empower frontline agents and improve customer experience. By connecting immersive learning with real-time data, this ecosystem fosters continuous development and measurable business impact. Enterprises looking to stay competitive and customer-centric should consider how integrating such AI-driven performance platforms can transform their frontline operations and drive meaningful results in the evolving CX landscape.

Source: https://martechseries.com/predictive-ai/ai-platforms-machine-learning/ttec-sets-new-standard-for-ai-driven-frontline-performance-with-ttec-perform-and-ttec-realskill/