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Customer Engagement

4 posts with the tag “Customer Engagement”

Xerox and Robotic Marketer: Powering the Future of AI Marketing Software

William Gu
William Gu
Marketing AI Team @ MKTGAGENT.AI

Transforming Marketing Landscapes: The Innovative Collaboration Between Xerox and Robotic Marketer

In the dynamic world of digital marketing, the collaboration between Xerox and Robotic Marketer is pioneering a new path for AI marketing software. As companies pivot towards data-driven methods, the demand for methods that offer swift and measurable outcomes tied directly to business goals has never been more critical. This partnership equips Xerox customers with cutting-edge AI tools designed for crafting, executing, and refining marketing campaigns efficiently.

Revolutionizing Campaign Management

With the introduction of ‘Campaigns on Demand’, the alliance facilitates the rapid formulation and implementation of marketing strategies across various platforms, all powered by real-time analytics. This innovative feature replaces traditional, time-intensive marketing operations with a streamlined process fostering fast go-to-market strategies — a significant advantage in today’s fast-paced market.

The Power of AI in Marketing

One of the primary benefits of this collaboration is its ability to enable organizations to leverage real-time data to adapt campaigns and engage audiences with precision-targeted marketing efforts. This AI-driven approach does more than just enhance marketing performance; it revolutionizes how businesses interact with data and adjust to market changes.

Centralized Solutions for Varied Industries

A key aspect of the Xerox and Robotic Marketer collaboration is its support for multiple industries, providing tailored solutions that ensure compliance, especially in regulated sectors. This centralized management offers businesses not only efficiency but also the reassurance of adhering to industry standards and regulations.

Key Insights

  • What does the partnership mean for digital marketing? It signifies a shift towards more agile, data-centric marketing approaches that promise better alignment with business objectives.
  • How does AI enhance marketing capabilities? AI empowers campaigns with live analytics, ensuring timely adjustments and improved audience engagement.
  • What industries stand to gain the most? Regulated industries can greatly benefit from the compliance and tailored features offered by this collaboration.
  • What is the ‘Campaigns on Demand’ feature? It is a rapid deployment tool for marketing strategies offering real-time analytics across multiple channels.
  • How does it affect traditional marketing operations? By streamlining processes, it simplifies campaign management, making it more efficient and effective.

Conclusion

The collaboration between Xerox and Robotic Marketer sets a new standard for the utilization of AI in marketing. It not only enhances performance but also ensures that organizations are well-prepared to adapt to the rapidly changing digital landscape. This partnership reflects a future where marketing is not just reactive but predictive and highly efficient.

Source: https://www.roboticmarketer.com/xerox-and-robotic-marketer-powering-the-future-of-ai-marketing-software-2/

Kyndryl Named Leader in 2025 ISG Provider Lens Global Insurance Services Report for Agentic AI and Generative AI

William Gu
William Gu
Marketing AI Team @ MKTGAGENT.AI

Kyndryl Leads in AI Evolution: Recognized in ISG Provider Lens Global Insurance Services Report

Introduction

In a world where technological advancement is reshaping industries at an unprecedented pace, Kyndryl has distinguished itself as a leader in artificial intelligence solutions within the insurance sector. Recently, the company was highlighted in the 2025 ISG Provider Lens Global Insurance Services Report for its excellence in Agentic AI and Generative AI. This accolade underscores Kyndryl’s ability to enhance both operational efficiency and customer engagement for insurers through sophisticated, adaptive AI solutions.

Agility Meets Intelligence

Kyndryl’s success is built on its expertise in integrating advanced AI into traditional insurance systems. This amalgamation allows insurers to modernize infrastructure seamlessly, streamline regulatory compliance, and improve decision-making processes. In a market that is rapidly evolving, Kyndryl stands out for its scalable solutions that cater to the unique needs of the insurance industry.

The Power of Agentic AI

At the heart of Kyndryl’s offering is its innovative Agentic AI Framework. This sophisticated tool is designed to not only bolster operational efficiency but also transform customer experiences. By unlocking new avenues for engagement and decision-making, Kyndryl’s framework is paving the way for a future where AI seamlessly integrates into every facet of insurance operations.

Generative AI: Driving the Future

Generative AI represents another leap forward in Kyndryl’s AI capabilities. This technology enhances the adaptability of insurance solutions, ensuring they remain relevant and effective amidst changing demands and expectations.

Key Insights

  • What distinguishes Kyndryl in the AI landscape? Kyndryl’s focus on creating scalable, adaptive AI solutions that align with insurance industry requirements sets it apart.
  • How does Agentic AI benefit insurers? It modernizes infrastructure and enhances decision-making, leading to improved operational efficiency and customer service.
  • What future trends might we anticipate? With its Generative AI capabilities, Kyndryl is well-positioned to respond to evolving market demands and maintain its leadership position.

Conclusion

Kyndryl’s recognition in the ISG Provider Lens report is a testament to its pioneering role in introducing intelligent, adaptable solutions capable of transforming the insurance landscape. As AI technology continues to advance, Kyndryl is poised to remain at the forefront, continuously providing innovative tools that redefine the possibilities within the industry. Its efforts not only future-proof the operations of its clients but also set a new standard for excellence in AI application.

Source: https://martechseries.com/predictive-ai/ai-platforms-machine-learning/kyndryl-named-leader-in-2025-isg-provider-lens-global-insurance-services-report-for-agentic-ai-and-generative-ai/

Mobile marketing with RCS: What you need to know

William Gu
William Gu
Marketing AI Team @ MKTGAGENT.AI

Expanding Horizons in Mobile Marketing with RCS

Introduction

In today’s fast-evolving digital landscape, Rich Communication Services (RCS) present a groundbreaking shift in mobile marketing, promising a more dynamic and interactive engagement beyond the traditional SMS. This blog explores the transformative potential of RCS, especially with Apple integrating this service in its latest iOS 18 update, accessible to nearly all U.S. mobile users.

The Rise of RCS in Mobile Marketing

RCS heralds a new era for marketers by enabling messages that combine rich media, personalized interaction, and sophisticated analytics. Unlike conventional SMS, RCS supports media like images and videos embedded within messages, enhancing how brands communicate directly with their audience. This shift is critical as digital marketing continues to demand more personalized and engaging content.

The Apple Integration and Market Potential

With Apple’s iOS 18 supporting RCS, there’s an unlocked potential for marketers: access to nearly 100% of mobile users in the U.S. The widespread adoption by all major U.S. carriers further fuels this trend, reporting a dramatic 550% increase by 2024. This evolution expands the reach for marketing campaigns and improves customer engagement by offering instantly measurable interactions through advanced analytics.

Key Benefits and Opportunities

Marketers tapping into RCS can explore numerous features:

  • Personalized Messaging: Tailor interactions with dynamic content based on user data.
  • Carousel Promotions: Versatile sliding options capture attention with multiple offers.
  • Analytics Insights: Gain valuable feedback on campaign performance and customer preferences.

Key Insights

  • Why is RCS important for marketers?
    • It allows richer, more engaging interactions than traditional SMS, offering deeper customer insights and potentially higher ROI.
  • How does Apple’s support of RCS change the landscape?
    • It opens nearly full market penetration in the U.S., reaching iOS users who were previously accessible only through SMS.
  • What challenges do marketers face with RCS adoption?
    • Issues such as potential fraud and slower consumer adoption need strategic addressing to maintain trust and effectiveness.

Conclusion

RCS is not just a technological advancement but a pivotal turning point for how businesses and consumers interact. As marketers harness its capabilities, understanding its full potential and addressing its challenges will be crucial for leveraging RCS to its fullest, offering seamless and meaningful customer engagement while overcoming the hurdles of new technology adoption.

Source: https://martech.org/mobile-marketing-with-rcs-what-you-need-to-know/

Why content-driven branding is the real fix for zero-click traffic loss

William Gu
William Gu
Marketing AI Team @ MKTGAGENT.AI

Why Content-Driven Branding is Key to Combatting Zero-Click Traffic Loss

In today’s rapidly changing digital marketing landscape, the traditional focus on metrics like traffic and clicks is no longer sufficient to gauge success. Instead, businesses are facing increased challenges from zero-click traffic, a phenomenon where users get the information they need directly from search results, bypassing company websites. This shifts the emphasis towards the importance of branding.

The Evolving Digital Landscape

As search engines and other platforms evolve, they are providing more immediate answers to queries right on the result page. This creates an environment where traditional clicks are reduced, challenging businesses to rethink their strategies to remain visible and relevant.

The Power of Branding

To counter this trend, businesses are encouraged to pivot towards content-driven branding initiatives. Such initiatives entail weaving a consistent brand personality throughout all forms of communication, whether it be website content, blog posts, or customer service interactions. This consistent branding should mirror the core values and unique offerings of the business, making it more relatable to the audience.

A Consistent Brand Personality

Aligning all touchpoints with the same brand voice not only strengthens the brand’s image but also helps in maintaining customer loyalty. A compelling company story reinforced by brand commitments is essential. By establishing a tone that resonates with target audiences, businesses can create a memorable impression that distinguishes them from competitors.

Key Insights

  • How significant is the impact of zero-click traffic on businesses? Zero-click traffic significantly reduces the number of users visiting company websites, necessitating brand strategies that make an impression without the need for a click.
  • What role does content play in branding? Content is crucial in expressing the brand’s values and ensuring all communications maintain consistency, thereby building a stronger brand image.
  • How can businesses leverage their brand for better visibility? By focusing on storytelling and authentic brand commitments, businesses can engage more effectively with their audience, enhancing visibility despite reductions in traditional web traffic.

Conclusion

A strong, content-driven branding approach not only combats the challenges presented by zero-click traffic but also secures a company’s presence and visibility in an ever-competitive digital realm. Focusing on consistent brand presentation and relaying the company’s story ensures that brands remain impactful and memorable.

Source: https://martech.org/why-content-driven-branding-is-the-real-fix-for-zero-click-traffic-loss/